Global Asylum

My team at United States Citizenship and Immigration Services (USCIS) built a new case management system for refugee and asylum applications. I was responsible for design, testing, and managing our team's work. Our goal was to cut operating expenses and improve security by replacing a mainframe built in the 80s. One year later, we launched an intuitive web app that saved over $10 million a year thanks to user research and automation.

A refugee officer preparing documents for an interview.
The mainframe immigration system we replaced, RAPS. A black screen with a mess of different colored text and inputs scattered about.
Our persona for an adjudicating officer explaining their story, paint points, and goals.
The updated case editing UI utilizes a card based interface to display applicant case data
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