Global Asylum

My team at United States Citizenship and Immigration Services (USCIS) built a new refugee case management system. I was responsible for design, testing, and managing our team's work. Our goal was to save money and improve security by replacing a mainframe built in the 80s. One year later, we delivered a cloud system that saved over $10 million a year using user research and APIs.

A refugee officer preparing documents for an interview.
The mainframe immigration system we replaced, RAPS. A black screen with a mess of different colored text and inputs scattered about.
Our persona for an adjudicating officer explaining their story, paint points, and goals.
The updated case editing UI utilizes a card based interface to display applicant case data
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